Manage the Meta catalog
Maintain products, prices, stock, descriptions, and Meta retailer IDs in the Commerce area, then sync the master catalog to Meta for WhatsApp.
WhatsApp commerce and payments
Let customers choose products on WhatsApp, then pay on your own secure checkout page.
SaraBiT Connect Commerce gives businesses a separate catalog, order, and payment workflow. It works independently of the AI agent: customers can select a WhatsApp catalog product, an order is created in your workspace, and the customer receives your secure checkout link.
From WhatsApp cart to paid order
A sales flow your staff can actually see.
Create the order
A customer’s WhatsApp cart/order can create a pending order, or staff can create one directly from Commerce.
Send your checkout link
Send the customer to a checkout URL on your own domain, with the exact order summary and amount.
Confirm payment
Razorpay processes payment securely and a signed payment confirmation updates the order to paid.
Separate from AI
Commerce does not disappear when AI is switched off.
The AI agent can later help customers discover products or answer product questions, but it does not own the catalog, checkout, payment, or order record. Your sales team can use the Commerce workflow on its own.
Independent catalogCommerce products and stock stay separate from AI knowledge.
Own checkout URLThe buyer opens your order page, not a generic payment-link page.
Per-business Razorpay setupEach business enters its own Razorpay Key ID, secret, and webhook secret securely.
Payment verificationOrders move to paid only after signed Razorpay confirmation.
Meta catalog management
Manage the WhatsApp storefront from SaraBiT Connect.
Connect a Meta catalog, maintain catalog products in our Commerce workspace, and sync active products to Meta. The same product record carries price, stock, SKU, retailer ID, and order information—so your team does not have to maintain a separate product list inside Meta.
- Meta catalog ID and retailer ID mapping
- Product, price, stock, and description management
- Sync active Commerce products to Meta
- Catalog-product messages from the workspace
- Incoming WhatsApp order payload handling
Razorpay checkout
Keep the customer on a checkout page that represents your business.
Your checkout URL presents the order before Razorpay Checkout opens. Razorpay handles the secure payment interface while SaraBiT Connect verifies the payment signature and webhook before confirming the order.
- Business-branded order summary
- Razorpay checkout integration
- Signed payment and webhook verification
- Paid order status visible to staff
What your team manages
One operational place for commerce activity.
Meta catalog products
Create and manage the products, inventory, prices, SKUs, descriptions, and Meta retailer IDs that make up your WhatsApp storefront, then sync them to Meta.
Customer orders
See pending-payment and paid orders with items, totals, customer details, and checkout status.
Checkout delivery
Send the customer’s personal checkout URL through the connected WhatsApp flow.
Payment setup
Connect each business’s own Razorpay credentials instead of sharing a payment account across customers.
AI is optional
Use the AI agent for product discovery if wanted; keep commerce active even when AI is disabled.
Human fulfilment
After verified payment, staff can continue with processing, packing, delivery, or service fulfilment.
Commerce questions
Before connecting payments
Does the customer pay on a SaraBiT Connect page?
Yes. The customer opens a checkout URL on the business’s connected SaraBiT Connect domain, sees the order summary, and then uses Razorpay Checkout to pay securely.
Can every business use its own Razorpay account?
Yes. Commerce settings are designed for each business to enter its own Razorpay Key ID, Key Secret, and webhook secret.
Do we need the AI agent for WhatsApp commerce?
No. Commerce is a separate module. AI can be used for product guidance later, but catalog, orders, checkout, and payment confirmation work independently.
How is payment confirmed?
Razorpay payment signatures and webhook events are verified before the order is shown as paid. A customer’s message saying they paid is not treated as payment confirmation.
WhatsApp commerce setup
Turn WhatsApp product interest into a visible, paid order workflow.
Talk to us about catalog connection, Razorpay setup, and the customer order flow for your business.