Configure the intent
Set what the agent should recognize, what it can answer, and when it should ask for more details.
SaraBiT Connect AI Agent
An AI agent for WhatsApp conversations that still keeps staff in control.
Let the agent answer configured questions, collect customer details, help with appointments, and alert your team when a conversation needs human attention.
Open SaraBiT Connect Talk to supportWhat it does
It handles repetitive chat work and raises a hand when it should stop.
The agent is useful for predictable customer flows: common questions, lead collection, appointment requests, follow-ups, and routing. It is not meant to hide important decisions from your team.
Answer questionsReply using the business information and rules you configure.
Collect detailsAsk for missing fields one step at a time instead of overwhelming the customer.
Book appointmentsCreate appointment records when the flow has enough information.
Notify staffSend alerts for bookings, handoffs, callbacks, and review moments.
Agent workflow
Designed around human oversight, not blind automation.
Let it run the first pass
The agent handles routine WhatsApp conversations and collects structured information from the customer.
Review what matters
Staff receive notifications when a booking, handoff, callback, or exception needs attention.
Appointments
Turn chat intent into a booking workflow.
When the customer wants a booking, the agent can collect the required details and create an appointment record for staff to review.
- Appointment booking notifications
- Customer details collected in chat
- Upcoming appointment visibility in mobile
Handoff
Know when a person needs to step in.
For unclear requests, sensitive cases, or configured review moments, the agent can notify the business user instead of continuing blindly.
- Intent-based alerts
- Callback and review notifications
- Mobile push alerts for staff
Good fits
Use the agent where customer conversations follow a repeatable path.
Booking requests
Collect customer details, preferred dates, and service information before staff confirms.
Lead qualification
Ask a few useful questions before routing the customer to the right person.
Common support questions
Answer routine questions while keeping handoff available for exceptions.
AI Agent FAQ
What to know before using it
Can the AI agent book appointments?
Yes, when the flow is configured and the required customer information is available.
Will staff be notified?
Yes. SaraBiT Connect can send notifications for appointments, handoffs, callbacks, and configured AI-agent intents.
Can the agent answer anything?
No. It should be configured around your business information and the tasks you actually want it to handle.
Is this safe for important decisions?
Use human review for sensitive, unusual, or high-impact cases. The agent is designed to support staff, not replace judgment.
Set up your AI Agent
Configure the conversations your business handles every day.
Use SaraBiT Connect to connect messaging, set workflows, and keep staff notified when the AI agent needs review.