Configure your agent
Set the business information, conversation topics, questions, and review points that make sense for your team.
WhatsApp AI Agent for Business
Turn WhatsApp enquiries into helpful conversations, not missed opportunities.
SaraBiT Connect gives your business a WhatsApp AI agent that answers configured questions, captures lead details, supports appointment requests, and involves your team when a person should take over.
Customer questionsLead qualificationAppointmentsHuman handoff
What it is
A WhatsApp AI agent is more than an automatic reply.
A useful agent understands the current message, follows the business rules you give it, asks for the next missing detail, and knows when to stop. It supports your team instead of pretending every conversation can be handled automatically.
Answers routine questionsUse your configured business information to respond to common enquiries.
Qualifies enquiriesAsk practical questions about requirements, location, service, or preferred timing.
Creates a clearer next stepCollect details for staff follow-up or an appointment workflow.
Hands off with contextNotify staff when a reply needs review, a decision, or personal attention.
How it works
From the first WhatsApp message to a useful next action.
Respond and collect details
When a customer writes, the agent handles suitable routine questions and asks for the relevant missing information.
Alert or hand off
Appointments, callbacks, uncertain questions, and exceptions can be surfaced to staff for a human response.
Sales conversations
Give every new enquiry a useful first response.
Instead of leaving a short “interested” message for someone to find later, the agent can ask what the customer needs and collect the details staff need to continue.
- Capture contact and requirement details
- Ask one relevant question at a time
- Notify staff for qualified follow-up
Customer support
Answer the familiar questions and preserve human judgment.
Use the agent for repeated questions about your business, services, and next steps, with staff handoff for complaints, sensitive requests, or anything that needs a decision.
- Configured answers for routine questions
- Shared conversation visibility
- Clear human escalation points
Where it fits
Built for businesses that get similar WhatsApp questions every day.
It works best when there is a repeatable first step: answering a common question, gathering booking details, qualifying an enquiry, or routing a request to the right person.
Service businessesCollect enquiry and appointment-request details before staff confirm.
Sales teamsRespond quickly and gather useful lead context for the next call or message.
Customer support teamsHandle routine questions while protecting staff time for exceptions.
Growing businessesKeep WhatsApp conversations, alerts, and follow-up visible as message volume grows.
WhatsApp AI Agent FAQ
Questions businesses ask before getting started.
What is the difference between a WhatsApp chatbot and an AI agent?
A basic chatbot generally follows fixed choices or flows. A WhatsApp AI agent can interpret natural customer messages within the information and rules you configure, while still using clear boundaries and handoff.
Can the agent answer every question?
No. Keep it focused on approved business information and repeatable tasks. For unclear, sensitive, or high-impact requests, use staff review and human handoff.
Can it collect leads and appointment details?
Yes. It can guide the customer through relevant questions, capture the information needed for staff follow-up, and support a staff-visible appointment workflow.
Will my team still see the conversation?
Yes. SaraBiT Connect is designed around staff visibility, alerts, and review points rather than hidden automation.
Set up your WhatsApp AI agent
Make the first response useful, then bring your team in at the right moment.
Use SaraBiT Connect to configure customer conversations, collect details, and keep staff informed.