Define approved topics
Start with the frequent questions your team answers consistently.
WhatsApp AI Customer Support Agent
Answer the repeat questions on WhatsApp while keeping your support team in control.
SaraBiT Connect helps businesses use a WhatsApp AI customer support agent for routine enquiries, with conversation visibility and a clear route to staff when a customer needs more.
Fast answers are useful only when they are reliable.
Configure the information your agent can use, the topics it should cover, and the moments it must hand over. That keeps answers consistent without asking AI to make decisions it should not make.
Routine questionsRespond to common business and service questions using configured information.
Conversation contextKeep customer conversations visible so staff can see what has already been discussed.
Staff handoffBring a person in for exceptions, unclear requests, or anything needing judgment.
Support alertsNotify staff about a handoff, callback, or configured review moment.
Support without blind automation
Set a clear boundary between self-service and human help.
Let the agent handle the routine
Customers get a timely first response and a clear next step for predictable requests.
Escalate exceptions
Staff can take over complaints, special cases, confirmations, and decisions that need a human.
Give customers a better first response
When familiar questions receive a useful answer quickly, customers know what to do next instead of waiting for a basic acknowledgement.
- Configured answers for common questions
- Structured details when needed
- Clear next-step guidance
Protect your team’s attention
Use human time for cases that need empathy, judgment, or account-specific review—not for the same introductory questions all day.
- Visible staff handoff
- Review for sensitive cases
- Alerts when attention is needed
WhatsApp AI support
Use AI to help with routine support, then let people handle what matters.
See the complete WhatsApp AI agent workflow in SaraBiT Connect.