WhatsApp Webhook
Use WhatsApp webhook events to keep customer messaging in sync.
A WhatsApp webhook is the callback path through which the WhatsApp Business Platform delivers inbound customer messages and message-status events to an application.
Why webhooks matter in WhatsApp API integration.
A business messaging workspace needs more than an API call that sends a message. It also needs to receive the customer reply, store the conversation, process delivery feedback, and let staff see what happened.
Inbound messagesReceive customer WhatsApp messages for conversation handling.
Delivery eventsProcess platform status updates alongside the sent message.
Conversation historyKeep context available for the next staff response or automation step.
Business actionUse the event to create a follow-up, appointment request, alert, or AI-handled first response.
Integration workflow
Connect WhatsApp events to a staff-visible customer workflow.
Learn how SaraBiT Connect separates API access from business operations.