Prepare the template
Use an approved message structure suitable for the customer update or campaign.
WhatsApp Marketing Automation
Automate suitable WhatsApp follow-up while keeping customer replies visible.
SaraBiT Connect supports WhatsApp marketing automation around approved template messages, customer follow-up, lead nurturing, reminders, and staff action when an enquiry becomes personal.
Campaign workflow
Use automation for the routine, not for indiscriminate messaging.
Select a relevant audience
Use customer context and appropriate contact selection for the intended communication.
Continue the reply
Bring staff into the customer conversation when there is a question, lead, appointment, or exception.
WhatsApp campaign management
Make campaign follow-up part of the customer workflow.
Explore template campaigns and bulk messaging.