Recognize the customer need
Handle configured routine questions, a lead enquiry, or an appointment request.
WhatsApp Automation
Automate the repeatable parts of WhatsApp customer work.
SaraBiT Connect supports WhatsApp workflow automation for configured automated replies, customer detail collection, appointment requests, sales enquiries, and human handoff when the situation needs staff judgment.
Useful automation has a boundary
Use it for the first pass, not every decision.
Collect the next detail
Ask for only the information your team needs to move the conversation forward.
Use human handoff
Notify staff for unclear questions, sensitive customer service issues, confirmations, and decisions.
AI and workflow automation
Keep automated WhatsApp replies connected to accountable team action.
Explore the SaraBiT Connect WhatsApp AI agent.