Customer asks to book
The conversation identifies an appointment, visit, or service-booking request.
WhatsApp Appointment Booking Bot
Collect appointment requests on WhatsApp and keep staff involved in confirmation.
SaraBiT Connect supports a WhatsApp appointment booking bot workflow for gathering customer details, preferred timing, and service information before staff review the booking and continue the conversation.
Booking request workflow
Turn chat intent into a staff-visible appointment request.
Collect booking details
Ask for the information needed to understand the request and preferred time.
Staff confirm the outcome
Keep the record and customer conversation visible for review, confirmation, or follow-up.
Appointment workflow
Use WhatsApp chat to begin the booking process without losing staff oversight.
Explore SaraBiT Connect appointments and reminders.